Built SaaS platform · Automotive SaaS and garage operations
One workspace for the work behind the garage.
Garage software connecting lead generation, CRM, calls and email, customer follow-up, reviews, campaigns and supervised digital employees.
Project in brief
Who it serves
Independent garages, mobile mechanics and automotive groups that need to manage new leads, customer care, jobs and repeat business.
Relationship
AutoModu product · connected business workspace
Our role
Product design and software delivery
Scope
A garage SaaS workspace for lead capture, CRM, customer communications and service operations, with review management, campaign tools and supervised digital roles.
The problem
A garage can receive enquiries through its website, phone, email and social channels while tracking jobs and follow-up in separate tools. Staff repeat questions, lose context at handover and struggle to see which work needs attention. The platform brings those customer and operational steps into a shared workspace, with a person responsible for approvals and exceptions.
The solution
AutoModu for Business is the working side of the driver platform. It is designed to help a garage move from a new lead to a clear customer response, a booking or quote, and recorded follow-up. The supplied screens show the CRM, email and call-support workflows, campaign and review tools, and the digital-role controls around them. Mail, telephony, remote assistance, publishing and automation still depend on each business’s configured providers and permissions.
Business workspace
Owner-supplied product interface capture. Figures and ratings shown are interface content, not performance claims or customer endorsements.
Garage operations workspace: business profile, customer tools and service records. Supplied product capture; values shown are interface content, not verified customer results.
Lead generation and CRM
Owner-supplied product interface capture. Figures and ratings shown are interface content, not performance claims or customer endorsements.
Lead-generation workspace showing geographic targeting and business outreach tools.
CRM capture analytics interface. The figures are a product UI snapshot, not a campaign performance claim.
CRM and customer communications
Owner-supplied product interface capture. Figures and ratings shown are interface content, not performance claims or customer endorsements.
AutoModu email workspace showing an outbound vehicle reminder and its customer context. The supplied capture does not verify which corporate mailbox providers are connected.
CRM support view alongside the customer-facing AutoModu page. This capture documents the displayed support context; it does not by itself verify remote control or visual-inspection integrations.
Calls and customer care
Owner-supplied product interface capture. Figures and ratings shown are interface content, not performance claims or customer endorsements.
Call-inbox interface with transcript preview, call-state/tone indicators, reviewable AI suggestion and human handoff controls. Counts and indicators are interface snapshots, not verified satisfaction results or transcript-accuracy measures. This owner-supplied capture contains identifiable contact and conversation data; public release requires owner clearance.
Call activity dashboard with time-of-day volume, queue and duration measures. Displayed values are a product UI snapshot, not independently verified service or customer-satisfaction results.
Marketing and campaigns
Owner-supplied product interface capture. Figures and ratings shown are interface content, not performance claims or customer endorsements.
Social hub showing published Meta posts sorted by engagement and channel filters. The capture does not independently verify connector status, scheduling or future campaign results.
Email template editor with a rendered campaign preview. SMS and outreach tools are also shown in the workspace navigation; provider delivery is configuration-dependent.
Email insights dashboard showing campaign delivery and engagement measures, a timing heatmap and AI-generated segment/template suggestions. Values are a UI snapshot, not independently verified outcomes; provider events and recommendations require review.
AI growth and market learning
Owner-supplied product interface capture. Figures and ratings shown are interface content, not performance claims or customer endorsements.
Growth approval centre with weekly-ranked recommendations, reasons tied to engagement signals, expected actions and explicit Approve, Reject and Defer controls. The interface describes audited changes; displayed proposals and projected impact are not verified outcomes.
Digital workforce and automation
Owner-supplied product interface capture. Figures and ratings shown are interface content, not performance claims or customer endorsements.
Digital workforce catalogue with role profiles and access states.
Workflow templates and orchestration for garage, mobile mechanic, network and platform roles.
Visual workflow showing connected automation steps and the workflow editor.
What we built
Lead generation and CRM
Map-based discovery and capture analytics help a garage identify incoming opportunities. Contact records and service conversations keep the available context with the lead and its next action.
Customer care across email and calls
The supplied screens show an email inbox, a call inbox with transcript preview, a reviewable AI draft and human handoff, plus call-queue analytics. Corporate mail, telephony, recording and transcript capture require the business’s provider connections, permissions and customer notices.
Remote help with human control
The support workspace places a customer interaction beside the customer-facing site. Remote access, screen control and visual inspection require a supported integration, explicit customer consent and a staff member who remains in control.
Marketing, campaigns and learning
Social planning, email templates and campaign insights support human-led or AI-assisted outreach. The growth approval view explains proposals using connected market, audience and engagement signals; a person approves, rejects or defers them, then reviews results before the next cycle.
Reviews and reputation
Review activity, moderation and business replies give garage teams a repeatable way to handle public feedback. The interface ratings shown are not independent customer endorsements.
Digital employees and operations
Role profiles, connectors and workflow templates let teams delegate bounded work, review completion and route exceptions. Monitoring, retries and recovery follow configured permissions and approved runbooks.
How it works
Capture the lead
Bring the enquiry into CRM with the contact, vehicle and service details that were provided.
Respond and coordinate
Use the configured email or call channel to clarify the request, prepare a quote or booking, and record the agreed next step.
Resolve with the right support
Review available history and AI suggestions; keep a person in control of customer care, remote access and escalation.
Grow with review
Plan a campaign or social post, check connected audience and market signals, then approve or defer each recommendation.
Delegate and improve
Assign bounded tasks to digital roles, monitor completion and exceptions, and compare later results with explicit feedback.
What this supports
A visible next action
See who owns an enquiry, what response is due and where an exception needs attention.
Customer context at handover
Keep the captured conversation and available service details with the CRM record as the work moves between staff.
Reviewable digital work
Track delegation, approvals and completion without presenting interface snapshots as proven revenue, satisfaction or time savings.
Digital workforce and human oversight
Context with boundaries
Digital roles can keep relevant work context and use only the tools their permissions allow.
Human oversight
People can review, redirect and approve consequential actions.
Plain language about AI
We describe this as context-aware assistance and operational continuity, not machine consciousness.
Responsibility and limits
The supplied screens evidence email templates and insights, social posts and engagement sorting, call analytics and a call-inbox interface. Displayed campaign values are interface content, not verified business results. Corporate mailbox and telephony connections, social publishing, SMS delivery, real-time chat, remote control, visual inspection and interaction-based learning are available only where implemented, integrated, permissioned and enabled for that business. Transcript, call-state, confidence or tone indicators are assistive interface signals, not objective diagnoses of customer emotion or validated satisfaction metrics. Use consented, relevant engagement data, respect suppression/unsubscribe controls and review suggestions before publishing. Provide appropriate notice and obtain required customer consent for recording, transcription, remote access or visual evidence collection. People remain responsible for customer care and vehicle-safety decisions. The term digital employee means a supervised software role, not a conscious person.
Why this matters
The practical change is a clearer path from lead to customer response and completed next step, with people accountable for decisions and digital roles limited to the work they are allowed to do.
Capabilities behind this project
CRM and customer journeys · Reviews and reputation · Digital employees · Workflow automation
What needs to work better?
Bring us the difficult handover, the crowded inbox or the system your team has outgrown. We will help you define the next step.