Built platform · Automotive services
From a vehicle question to the right service.
A UK vehicle platform for driver checks, garage discovery and service requests, connected to the workspace that manages enquiries and follow-up.
Project in brief
Who it serves
Drivers looking for vehicle information or a garage, and automotive businesses receiving the resulting service enquiries.
Relationship
Software delivered by Soft Innovation
Our role
Product design and software delivery
Scope
A UK driver platform connecting vehicle checks and garage discovery to booking, quotation and follow-up workflows for service businesses.
The problem
Drivers often have to move between vehicle lookups, advice pages and garage listings to work out what to do. Garages receive calls and forms without a consistent record of the vehicle, the requested work or the next action. AutoModu joins those steps into one driver-to-business journey.
The solution
AutoModu links the driver’s vehicle question to the service that can help. A driver can start with vehicle details, a warning or a maintenance need, then find a relevant garage and send a booking or quote request. Garage teams receive the request with its available vehicle and service context, so the next conversation can start in the right place.
Product screens
Owner-supplied product interface capture. Figures and ratings shown are interface content, not performance claims or customer endorsements.
AutoModu public homepage — owner-supplied product capture, 10 October 2026.
AutoModu garage discovery — owner-supplied product capture, 10 October 2026.
What we built
Driver tools
Vehicle information, MOT history, warning-light and diagnostic journeys help a driver start with their actual vehicle.
Garage discovery
Service-provider profiles connect discovery to a booking or request for quotation.
Bookings and business workspace
Enquiries become work that a business can review, quote, arrange and follow up with the customer context intact.
Parts and communications
Parts workflows and connected communications keep service work moving across the business.
Operational intelligence
Analytics and digital roles support investigation and improvement within configured permissions.
How it works
Start with the vehicle
The driver supplies a registration or begins a vehicle tool journey. Relevant vehicle context informs the next step.
Find a service
The journey captures the need and points the driver towards a relevant service route.
Coordinate the work
A booking or quote request enters the business workflow with its customer context.
Confirm and follow up
The business agrees the next step and keeps the communication record.
What this supports
A more useful first enquiry
A request can carry the vehicle and service details already supplied by the driver.
A connected garage response
The business can review the request, respond with a quote or booking option, and keep the follow-up with the same customer record.
One journey across both sides
The public driver experience and garage operations are designed to work together rather than as unrelated forms and listings.
Intelligence and responsibility
Governor
Supervision and operational context across authorised tools, with escalation for decisions outside the role.
Maya
Diagnostic investigation, reproduction and supporting evidence for technical problems.
Ella
Reception and enquiry-routing workflows connected to configured communication and booking tools.
Marketing roles
Content preparation, review and configured publishing workflows with recorded outcomes.
Responsibility and limits
Bookings depend on real availability and confirmation by the service business. Each integration uses the permissions and provider connections configured for that operation.
Why this matters
The useful connection is between the customer journey and the operation that fulfils it: the enquiry context survives each handover.
Capabilities behind this project
CRM and customer journeys · AI-driven marketing · Digital employees · AI receptionist
What needs to work better?
Bring us the difficult handover, the crowded inbox or the system your team has outgrown. We will help you define the next step.