AutoModu digital employee profile
Reminders Clerk · Customer follow-up specialist
Prepares MOT, service and booking reminders from the customer and vehicle records available to the garage.
Meet your digital employee
Customer follow-up specialist
Reminders Clerk
Reminders Clerk helps a garage keep routine follow-up visible. It works from the records and reminder rules the garage has configured, preparing the next customer contact with the relevant vehicle and service context.
Role profile
About
Reminders Clerk helps a garage keep routine follow-up visible. It works from the records and reminder rules the garage has configured, preparing the next customer contact with the relevant vehicle and service context.
Core skills
MOT and service follow-up · Booking reminders · Customer and vehicle context · Message preparation · Follow-up status tracking
Best fit for
Teams that want a consistent way to review due reminders and keep routine customer follow-up from getting lost between jobs.
What this role handles
01
Identify records that meet the garage’s configured reminder rules.
02
Prepare a customer message using the approved content and channel.
03
Attach the reminder to the relevant customer record.
04
Show messages or records that need staff attention.
Human accountability and handoff
The garage controls eligibility, timing, templates, customer permissions and sending settings. Staff resolve uncertain records and opt-outs.
What needs to work better?
Bring us the difficult handover, the crowded inbox or the system your team has outgrown. We will help you define the next step.