AutoModu digital employee profile
Ella · AI Receptionist
Handles inbound calls, captures booking and quote requests, and gives garage staff a useful summary for follow-up.
Meet your digital employee
AI Receptionist
Ella
Ella is the always-on front desk for independent garages and MOT centres. She can take the caller’s vehicle and service details, preferred appointment information and quote request, including when the workshop team is busy or closed.
Role profile
About
Ella is the always-on front desk for independent garages and MOT centres. She can take the caller’s vehicle and service details, preferred appointment information and quote request, including when the workshop team is busy or closed.
Core skills
Inbound call handling · Booking and quote intake · Vehicle registration and service context · Urgent-job routing · Multilingual support · Structured call summaries
Best fit for
A single-site garage with one receptionist, a busy workshop that cannot answer while staff are on the ramp, mobile mechanics on the road, or a multi-bay team at peak time.
What this role handles
01
Capture the request and details the caller provides.
02
Route urgent or unclear requests using the garage’s agreed rules.
03
Add a concise summary to the configured garage inbox.
04
Keep the customer conversation in the configured workflow.
Human accountability and handoff
A person confirms live availability, appointment slots and prices. Clinical or vehicle-safety judgement stays with qualified staff; urgent or ambiguous requests go to the agreed human queue.
What needs to work better?
Bring us the difficult handover, the crowded inbox or the system your team has outgrown. We will help you define the next step.